Discover ›
Order and shipping
Track your order
Follow your parcel from preparation to delivery: your tracking number arrives by email as soon as your order ships.
Track your parcel
Enter the tracking number you received by email in our tracking tool to see where your parcel is.
Track your order My ordersYour order’s journey
- Order confirmedYou receive the order confirmation by email.
- Being preparedReady to ship in 1–3 business days
- ShippedParcel tracking by email
- In transitItaly 3–7 business days · Europe (EU) 7–15 business days · Rest of the world 15–30 business days
- DeliveredThe parcel arrives at the address you entered.
Frequently asked questions
When will I receive the tracking number?
Orders are processed within 1-3 business days: you will receive the tracking number by email as soon as your order ships.
How long does delivery take?
Italy: 3–7 business days · Europe (EU): 7–15 business days · Rest of the world: 15–30 business days. Delivery times are estimates and may vary depending on the destination, the carrier and any customs delays.
Can I change the delivery address?
Once the order has shipped, the address can no longer be changed. If you entered a wrong address, contact us right away, before shipping.
Is the parcel damaged or not arriving?
If your order arrives damaged or is not delivered within the expected time, please contact us within 7 days of the estimated delivery date at contact@platinumshop.it. We will do everything we can to resolve the issue as quickly as possible.
Will I have to pay duties or taxes?
For international shipments outside the European Union, customs duties, taxes or other charges may be applied by the local authorities of the destination country. These costs are the sole responsibility of the recipient, and Platinumshop is not responsible for any delays caused by customs.
Other tracking tools
Need help?
A question about your order? Email us at contact@platinumshop.it or call +39 33 1451 1142: our team is here to help.
With care, platinumshop